Prices

Our pricelist’s currency is Euros subject to Portuguese VAT rates.
Outside of the EU import taxes/custom duties/other additional taxes might be charged to the customer.
You can choose from three secure payment methods: paypal, credit cards or bank transfer.

Shipping & Returns

Shipping

Within mainland Portugal, shipments may take 5 to 8 business days.
For abroad, delivery times are usually around 10 to 12 working days (for Europe) or 12 to 15 working days (for the rest of the world).
For faster delivery date, please contact us at mail@cepawine.com.
Personalized products delivered will add 3 working days to the standard delivery time.

Delivery guarantee

In the event of an order not reaching it’s final destination, CEPA Wine will take responsibility for reimbursing the customer for its full cost. If the delivery does not happen and the postman can’t notify the receiver through phone or email, it is the customer’s responsibility to contact the carrier. And if the order is returned to the sender after not being collected during the period of time allocated by the local post authorities, it is the customer’s responsibility to pay for the charges of a second delivery.
CEPA Wine ensures that your order is shipped to its destiny, but cannot be held responsible for any eventual additional custom’s taxes or product’s restrictions in some countries. It is the client’s responsibility to verify with their local authorities if any additional procedures are necessary.

Shipping costs (per unit)

Portugal mainland – 3,50€ (5-8 Business days)
Europe, Açores and Madeira – 5€ (10-12 Business days)
USA – 9,5€ (12-15 Business days)
Rest of the world – under request by email to mail@cepawine.com

For faster delivery date, the costs will be presented at checkout.

Returns

To return or exchange articles you have 14 days, after payment. However, to be accepted, the article must be returned in good conditions, including the original packaging. We reserve the right to refuse returned items.
Before sending any returns, please send us an email to: mail@cepawine.com.
The return shipment is paid by the customer.
Please note that each one of our pieces is unique, so it will never be exactly equal like the ones you see on the photos.

Copyrights

CEPA is a registered brand, and Pedro Geraldes holds ownership of all intellectual property rights present on the website (cepawine.com) and all materials published therein, including across social media channels.
All associated rights are expressly reserved.
Unauthorized commercial use of any portion of the materials on the website is strictly prohibited without obtaining a license from us.
Failure to adhere to this directive will result in legal action being pursued.

Customization

CEPA may include the placement of a logo of brands or companies, in low relief*, in the area indicated in the image below. The engraving may include symbols, images or letters.

Plan of the piece with indication of the customization area – about 5.4cm wide by 7cm high

Possible customization type: text or image.
Format to be provided: the logo/text/image must be provided in vectorial format.
Minimum order: 10 units of the same wood or cork species.
Value: plus 4€ per unit.
Delivery time: 3 working days are added to the delivery times defined below.
*Note: The engraving on the black cork piece is slightly less legible.

Walnut wood

Privacy Policy

You may contact us with any privacy questions or concerns regarding personal information you have given us and request correction, if needed.

CEPA Wine is committed to safeguard your privacy online. We will only collect, store and use your personal information for specific purposes. We will only use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the EU General Data Protection Regulation (GDPR) and other applicable laws. In this Privacy Policy, we explain how and when we collect, use, and share information when you purchase an item from us, contact us, or use our services through cepawine.com or related websites.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Stripe or any third party services you access through our website.

Collected Information and Cookies

To fulfil your order, you must provide us with certain information such as your name, email address, postal address, phone contact, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.
When a customer makes a purchase at cepawine.com we ask for information such as your name, e-mail address, postal address, and contact details, and then we keep a record of this information. All this is necessary so we can recognise you as a customer, pass on the correct details with your order, ensure that you are happy with the service you receive.
We keep a record of any purchase you make. This means we can help to deal more quickly with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.
Moreover, to give you the best costumer experience, we keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you’ve had with our website or order.

Your rights

The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information. If you wish to revise the information you have provided to us, or think that what we currently have on record is incorrect, you may update the information by emailing: mail@cepawine.com.

How we use provided information – Data Retention

We rely on a number of legal bases to collect, use, and share your information, as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support.
The personal data relating to your interaction with our website (transactions, site visits, app usage) is processed by us to enable us to improve your experience with cepawine.com. This processing constitutes profiling under the GDPR and we process your personal data in this way as it is in our legitimate interest to offer you the best experience on our site and to provide you with marketing.
We keep your personal information in our records only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers – we engage with some trusted third parties to perform functions and provide services to our shop, such as delivery companies as (CTT Portugal for national shipping and UPS for International Shipping, among others that we can use at any time).

We will share your personal information with these third parties, but only to the extent necessary to perform these services. We do not disclose your personal information to third parties for marketing purposes.

Business transfers – if we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws – we may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

If you have any questions or concerns, you may contact us at mail@cepawine.com.